Terms of service

Welcome to PotPop. By accessing or using our website, products, and services, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. Overview

This website is operated by PotPop. Throughout the site, the terms "we", "us", and "our" refer to PotPop. By visiting our website and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service.

If you do not agree to these Terms, please do not use our website or services.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.

  • The information you provide is accurate and complete.

  • You will use the website only for lawful purposes.

3. Products & Handmade Nature

Many PotPop products are handcrafted, hand-finished, or artisan-made. As a result:

  • Minor variations in color, texture, shape, size, or finish may occur.

  • Product images are for representation purposes and may differ slightly from the actual product.

  • Such variations are not considered defects and are part of the unique handmade nature of our products.

We reserve the right to modify, discontinue, or update products at any time without prior notice.

4. Orders & Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased.

  • Cancel orders suspected of fraud or unauthorized activity.

If an order is cancelled after payment has been made, a full refund will be issued.

5. Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR).

Prices may change without prior notice.

We accept payments through secure third-party payment providers. PotPop does not store your complete payment card information.

6. Shipping & Delivery

We strive to dispatch orders within the timelines mentioned on our website.

However:

  • Delivery dates are estimates only.

  • Delays caused by courier partners, weather conditions, strikes, festivals, or other events beyond our control are not our responsibility.

  • Once the order is handed over to the courier, delivery timelines are managed by the logistics provider.

7. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

By placing an order, you agree to the terms outlined in our Return & Refund Policy.

8. Intellectual Property

All content on this website, including:

  • Logos

  • Brand names

  • Product photographs

  • Graphics

  • Text

  • Designs

is the property of PotPop and may not be copied, reproduced, distributed, or used without prior written permission.

9. User Content & Reviews

When you submit reviews, comments, photographs, or other content to PotPop:

  • You grant us permission to use, display, reproduce, and publish such content for marketing and promotional purposes.

  • You confirm that the content does not infringe any third-party rights.

We reserve the right to remove any content that is offensive, misleading, unlawful, or inappropriate.

10. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Distribute viruses or malicious software.

  • Interfere with website operations.

  • Copy or scrape website content without permission.

Violation of these terms may result in suspension or termination of access.

11. Limitation of Liability

To the maximum extent permitted by law, PotPop shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits, business, or data.

  • Delays in delivery caused by third-party logistics providers.

  • Product misuse or improper handling after delivery.

Our maximum liability shall not exceed the amount paid by you for the product in question.

12. Disclaimer

All products and services are provided on an "as available" basis.

While we make every effort to ensure accuracy, we do not guarantee that:

  • The website will be error-free.

  • Product descriptions are completely free of inaccuracies.

  • The website will always be available without interruption.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Delhi, India.

15. Changes to Terms

We reserve the right to update these Terms of Service at any time.

Changes will become effective immediately upon posting on this page.

16. Contact Information

For questions regarding these Terms of Service, please contact:

PotPop
Email: hello@potpop.in

Business Address:
PopTop, Sector 17, Gurgaon.